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Your safety matters

How we protect guests, hosts, and the pets in between.

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Verified listings

Every listing is manually reviewed before going live. We check photos are genuine, pet policies are accurate, and descriptions are honest. Listings that misrepresent themselves are removed.

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Secure payments

Payments are processed through Stripe — PCI-DSS Level 1 certified. We never store card details. All data in transit is encrypted with TLS.

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Real reviews

Reviews can only be left by guests who completed a stay. We don't allow anonymous or unverified reviews. Hosts and guests can both be reviewed.

For guests

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Check the photos

Look at all listing photos carefully. If fencing is important for your dog, look for photos that show it clearly.

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Read the reviews

Past guest reviews give you a realistic picture of what the stay is like. Look for mentions of how pets were treated.

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Confirm pet details

Double-check that your specific pet type and size is listed as accepted before booking.

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Emergency contact

In an emergency while staying, always call 000 first. Then contact us at safety@pawsholiday.com.

For hosts

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Secure your property

Check fencing, pool gates, and any escape routes before guests arrive with pets. Fix hazards proactively.

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Remove toxins

Common garden plants like lilies, oleander, and sago palm are toxic to pets. Remove or secure them before hosting.

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Use a security deposit

Set a security deposit on your listing to protect against damage. It's refunded if no issues arise.

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Stay reachable

Respond to guest messages promptly. Being reachable during a stay builds trust and prevents small issues becoming big ones.

Report a concern

If you encounter a safety issue, a listing that misrepresents itself, or behaviour that makes you uncomfortable — tell us immediately. We investigate all reports within 24 hours.

Report an Issuesafety@pawsholiday.com

In an emergency, always call 000 first.