Your safety matters
How we protect guests, hosts, and the pets in between.
Verified listings
Every listing is manually reviewed before going live. We check photos are genuine, pet policies are accurate, and descriptions are honest. Listings that misrepresent themselves are removed.
Secure payments
Payments are processed through Stripe — PCI-DSS Level 1 certified. We never store card details. All data in transit is encrypted with TLS.
Real reviews
Reviews can only be left by guests who completed a stay. We don't allow anonymous or unverified reviews. Hosts and guests can both be reviewed.
For guests
Check the photos
Look at all listing photos carefully. If fencing is important for your dog, look for photos that show it clearly.
Read the reviews
Past guest reviews give you a realistic picture of what the stay is like. Look for mentions of how pets were treated.
Confirm pet details
Double-check that your specific pet type and size is listed as accepted before booking.
Emergency contact
In an emergency while staying, always call 000 first. Then contact us at safety@pawsholiday.com.
For hosts
Secure your property
Check fencing, pool gates, and any escape routes before guests arrive with pets. Fix hazards proactively.
Remove toxins
Common garden plants like lilies, oleander, and sago palm are toxic to pets. Remove or secure them before hosting.
Use a security deposit
Set a security deposit on your listing to protect against damage. It's refunded if no issues arise.
Stay reachable
Respond to guest messages promptly. Being reachable during a stay builds trust and prevents small issues becoming big ones.
Report a concern
If you encounter a safety issue, a listing that misrepresents itself, or behaviour that makes you uncomfortable — tell us immediately. We investigate all reports within 24 hours.
In an emergency, always call 000 first.